Customer support operator

About IGpay

IGpay is dedicated to providing a secure and efficient payment processing experience. We understand the importance of a reliable payment system for the success of your business, and our team works tirelessly to ensure that you can focus on what you do best while we handle the rest.

As a P2P payment processing company based in Yerevan, Armenia, IgPay operates as a subsidiary of a larger organization. With a newly established team of 11-50 customer support operators, IgPay specializes in providing reliable and efficient manual transaction processing services. Our commitment to excellence ensures that your payment processing needs are met with the highest level of security and efficiency.

About Magnus

Founded in 2019 in Armenia, Magnus is an HR and Recruiting agency aiming to support both businesses and talents in achieving their goals and reaching their full potential.

About Collaboration 

Magnus is now assisting IgPay with its Recruitment function, specifically, Magnus is coordinating the recruitment processes A to Z for the Customer Support Operator role.

About the role

IGpay is currently seeking Customer Service Operators responsible for verifying and processing vouchers, maintaining accurate records, and delivering customer service through written communication. Key skills required include attention to detail, basic computer proficiency, and the ability to work methodically in a data-driven environment. Students and individuals with limited experience are encouraged to apply—this is a fantastic opportunity to kick-start your career

Key Objectives

1. Verify the authenticity of vouchers received from customers

2. Maintain customer relations and provide support in problematic cases

The 1st objective is to verify the authenticity of vouchers received from customers. Typical tasks include 

• verifying the authenticity of vouchers received from customers
• ensuring accurate collection and documentation of all necessary details
• resolving discrepancies, maintaining records, calculating financial values, and preparing reports
• regularly updating records to reflect current status and transactions.
• calculating financial values associated with vouchers and transactions.

The 2nd objective is to maintain customer relations and provide support in problem cases. Typical tasks include

• maintaining customer relations and providing support in problem cases
• communicating with customers to ensure satisfaction, addressing inquiries, and resolving transaction issues
• collaborating on complex cases, gathering feedback, and implementing improvements.
•  Identify and resolve payment issues promptly.
• collaborating with team members to find solutions for complex cases.
• gathering customer feedback to identify areas for improvement.

Required skills and qualities  

• Basic computer literacy.
• Attention to detail and accuracy.
• Responsibility and organizational skills.
• Good English speaking/writing skills.

Benefits

• Performance-based bonuses.
• Training and professional development opportunities.
• Career growth prospects.

Hiring stages

Screening/HR interview with Magnus HR team representative

IGpay panel interview structure 

Work schedule

Monday to Friday: 10:00-19:00

To apply, please send your CV to [email protected] with “Customer Support Operator - TheJobs.am” in the subject line. Additionally, answer the following questions when applying:

- Do you have any experience in customer support? If yes, please provide details.

- What is your level of proficiency in the English language? (Elementary Proficiency, Limited Working Proficiency, Minimum Professional Proficiency, Full Professional Proficiency, Native or Bilingual Proficiency)

- What is your expected monthly net salary?