Front Desk Agent

The moment a guest steps into our hotel, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You should also create the warm atmosphere that makes our guests feel at home in any location.

Job responsibilities

- Provide warm welcome that kicks off a memorable guest experience

- Acknowledge Rewards Club members and returning guests, in person or on the phone

- Take and manage guest bookings and telling them about ways to improve their stay

- Handle cash and credit transactions

- Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys

- Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns

- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary

What we need from you?

- Hotel experience

- Fluency in Armenian, English and Russian languages

- Problem-solving and communication skills

- Literate and tech-savvy

- Flexibility to work day, evening and night shifts

- The knowledge of OPERA PMS is a plus

What will you get?

-Competitive salary

-Bonuses

-Free food and taxi

-Online and inhouse trainings

Please send your CV to by mentioning the job title in the subject line of the email. Only shortlisted candidates will be invited for an interview.